Location: Somerset West, Western Cape

To maximize branch profitability and sustainable development of the branch by creating an optimal environment through maintaining and improving retail practices and systems used. Support, monitor, coordinate and manage work performed by direct reports. Consistently meet and exceed the expectations of the customers.

Key Responsibilities (but not limited to):

Branch Profit Maximization

• Plan, implement and monitor regional manager’s operational requirements at branch level
• Manage, monitor and facilitate efficient branch operations and sales performance for ensuring consistent profit maximization (i.e. non-expenses/ sales profit)
• Consistently maximize branch gross profit through effective management of key gross profit drivers (e.g. sales and markdowns)
• Maintain stock holding budget and stock ordering with required parameters
• Maintain 100% consistency and adherence to stock price changes
• Submit weekly / monthly branch profitability report which is inclusive of waste and damage reports and administrative reports

People Management

• Schedule / conduct daily planning meetings with the team
• Lead, motivate, coach and enable direct reports to meet profitability and customer service standards
• Train and develop direct reports according to the core competencies of their roles
• Identify and develop high performing staff for succession planning purposes
• Ensure adequate staff complement are scheduled in line with operations/ working schedules
• Ensure adherence to company policies and procedures, including disciplining staff where needed

Stock Availability Assurance

• Proactively plan, monitor and maintain consistent stock range availability and movement according to demand.
• Manage and secure alternative arrangements for stock shortages, e.g. inter-branch transfers (IBT’s)
• Proactively plan, communicate and implement stock promotions according to seasonal changes
• Oversee and accurately report on monthly stock taking process in line with company policies and procedures

Meeting Customer Expectations

• Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization
• Ensure effective implementation and monitoring of customer returns / complaints policy
• Resolve or refer all unresolved queries at branch level to your Responsible manager

Other Core Functions

• Overall responsibility for store profitability and effectiveness
• Non-negotiable: Product and Price
• Reduce selling price on about to expire fresh food stock in order to minimize waste
• Staff motivation, reallocation, multi-skilling and discipline as per company policies and procedures
• Prepare any reports as required by the Responsible Manager in written, tabulated and graphic format

Role Capabilities:

• Excellent professional written and verbal communication skills
• Strong problem solving and decision-making skills
• Excellent presentation and report writing skills.

Personal Capabilities:

• Strong interpersonal skills
• Team leadership
• Enthusiastic and motivated
• Strong numerical and analytical skills
• Accuracy and attention to detail

Qualifications and Experience:

• Grade 12 or NQF 4 Certificate
• Computer literate (MS Excel and knowledge of WMS is advantageous)
• 3 years’ demonstrated experience within a similar role within a retail/ factory / production environment
• Valid Driver’s license and own reliable vehicle

Application:

Please e-mail your CV to recruitment@lancewood.co.za; with a motivation highlighting why you should be considered for the position.
Application deadline: 17 March 2026
If you have not received a response within four weeks of the closing date for applications, kindly consider your application unsuccessful.

Please note:
In order to consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.

To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/. Printed copies of this Processing Notice can also be accessed from the HR department. We kindly request that you read the HR Processing Notice to ensure that you understand how Libstar uses and processes your personal information.