Reporting to: ICT Manager | Wet Condiments Category

Location: Johannesburg, Gauteng

About the Libstar Wet Condiments Category

The Wet Condiments Category is part of the Libstar Ambient Products Category, with business sites located in Montagu, Cape Town, and Johannesburg. We operate within a dynamic, forward-thinking organisation dedicated to driving innovation, fostering growth and creating a supportive, inclusive work environment. As part of the broader Libstar team, our goal is to grow our food brands and category solutions in a sustainable and profitable manner. We prioritize building strong relationships with our customers and aim to be South Africa’s leading producer and distributor of high-quality products and brands. To achieve this, we believe that our people are our greatest asset and we are committed to investing in their development and well-being.

About the Role:

We are seeking a proactive and customer-focused ICT Support Technician to provide on-site ICT support across our Johannesburg operation. This role is responsible for delivering first-line technical support, resolving day-to-day ICT issues and acting as the primary liaison between business and our external ICT service provider.
The successful candidate will play a key role in minimising downtime, improving user experience and ensuring
efficient ICT operations.

Key Responsibilities:

• Provide first-line, on-site ICT support to end users across all departments.
• Diagnose and resolve hardware, software, printer, network and user access issues.
• Act as the primary on-site support contact for printer-related issues including troubleshooting and basic maintenance.
• Log, track and manage ICT incidents and service requests to ensure timely resolution and proper documentation.
• Liaise directly with the external ICT service provider (Cyberlogic) for escalated issues and ensure effective on-site coordination when required.
• Assist Cyberlogic technicians during scheduled maintenance, installations, upgrades and troubleshooting activities on site.
• Ensure minimal downtime by prioritising and responding to critical operational ICT issues promptly.

Skills & Competencies:

• Strong troubleshooting and problem-solving abilities in ICT environments
• Solid understanding of desktop support, printers and basic network connectivity
• Ability to diagnose and resolve hardware and software issues efficiently
• Good working knowledge of Microsoft Windows operating systems and Microsoft Office applications
• Ability to work independently and prioritise multiple support requests in a fast-paced environment
• Strong communication skills, with the ability to support non-technical users effectively
• Good interpersonal skills and ability to work collaboratively with internal teams and external service providers
• Ability to work under pressure and minimise operational downtime
• Willingness to be hands-on and provide on-site support across multiple warehouses

Qualifications & Experience:

• Matric (Grade 12) – required
• Relevant ICT qualification (NQF Level 4/5 or equivalent) – advantageous.
• 1-3 years’ experience in an ICT support or helpdesk environment.

Application:

Please e-mail your CV and a motivation letter highlighting why you should be considered to Caroline Purén at
recruitment@naturalvinegar.co.za.
Application Deadline: 11 September 2026
If you have not received a response within two weeks of the closing date for applications, kindly consider your application unsuccessful.

Please note that you may on occasion be required to perform tasks that are not part of your normal daily duties but may be necessary due to the operational requirements of the Company.

NOTE:
To consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.

To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/.